Responsible Gaming
at eb9 Bangladesh

At eb9, responsible gaming is not a policy checkbox — it is a core value embedded in everything we do. We believe that gambling should be an enjoyable, voluntary form of entertainment, and we are deeply committed to ensuring that every Bangladeshi player on our platform can engage with our games and sports betting products safely and within their personal means.

The eb9 responsible gaming programme is built around four principles: prevention, protection, support, and transparency. We prevent problem gambling by providing tools that give players complete control over their activity before issues arise. We protect vulnerable players through strict age verification and behavioural monitoring. We support those who need help by making it easy to reach our dedicated team and by signposting external resources. And we operate transparently, so every player knows exactly how our games work and what the true odds are.

Gambling involves financial risk. Games of chance — including slots, live casino tables, and crash games like Boom Legend and Rave Party Fever — are designed such that over the long term, the house holds a statistical edge. eb9 encourages every player to treat gambling as entertainment, set strict personal budgets, and never chase losses. If at any point gambling stops feeling fun, eb9's responsible gaming tools and support team are here to help.

eb9 enforces a strict minimum age of 18 years for all players. This is a firm, non-negotiable requirement that applies to all services on the eb9 platform, including casino games, sports betting, crash games, and live dealer tables. No exceptions are made.

During the account registration process, all new players are required to confirm that they are 18 years of age or older. eb9 reserves the right to request proof of age and identity at any point — including at registration, before processing a withdrawal, or in response to any suspected age violation. Acceptable documents for age verification include:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport (any nationality accepted for international players).
• Birth certificate in conjunction with a secondary identity document.

Any account found to belong to a player under the age of 18 will be immediately suspended. All funds deposited by a minor will be returned to the originating payment method (bKash, Nagad, Rocket, or bank account) and no winnings will be paid out. eb9 cooperates fully with any parental or guardian inquiry regarding underage access.

eb9 provides a comprehensive suite of responsible gaming tools that every player can access directly through their account settings or by contacting our support team. These tools are designed to give you full, granular control over your gambling activity.

Self-exclusion is the most powerful responsible gaming tool available at eb9. When you self-exclude, your eb9 account is fully suspended for the duration of the chosen period. You will not be able to log in, place bets, access casino games, or make deposits. Any remaining balance will be returned to your verified payment method upon request.

Available self-exclusion periods at eb9:

• 6 months — suitable for players who want an extended break while leaving the option to return after a defined period.
• 1 year — a full year away from gambling activity, recommended for players experiencing moderate difficulty managing their gambling.
• 3 years — for players who recognise that gambling has become a significant problem and want a long-term enforced break.
• Permanent (indefinite) — a lifetime exclusion from the eb9 platform. This cannot be reversed under any circumstances. All account data is retained for legal compliance purposes but the account is permanently closed to gambling activity.

eb9 also maintains a record of all self-excluded players to prevent re-registration under a different account. If an attempt is made to open a new account during an active self-exclusion period, the new account will be closed and any deposits returned. If you believe your self-exclusion has not been properly applied or that a new account has been inadvertently approved, contact our support team immediately.

To request self-exclusion, contact the eb9 support team at [email protected]. State your account username, the desired exclusion period, and confirm that you understand the terms described above. Self-exclusion requests are processed within 24 hours of receipt.

Problem gambling affects people from all walks of life. It does not discriminate by income, education, or background. Recognising the early warning signs is the first and most important step toward regaining control. The following checklist is adapted from widely used problem gambling screening tools. If you answer "yes" to three or more of these questions, we strongly encourage you to use eb9's responsible gaming tools or seek support.

If you are concerned about your gambling or the gambling of someone you know, the most important thing is to reach out. The eb9 support team is available 24 hours a day, 7 days a week, and all responsible gaming inquiries are treated with complete confidentiality and without judgment.

In addition to eb9's own support channels, the following types of organisations provide confidential gambling support services that are accessible to Bangladeshi players:

• Mental health helplines — Organisations providing free, confidential telephone counselling for individuals experiencing psychological distress, including gambling-related anxiety and depression.
• Gamblers Anonymous (GA) programmes — Peer-led support groups following the 12-step model, available online and in various formats for Bangladeshi participants.
• Online counselling services — A growing number of English-language and Bengali-language online therapy platforms connect individuals in Bangladesh with licensed counsellors who have experience treating gambling disorder.
• Family support networks — Programmes specifically designed for family members and partners of people affected by problem gambling, providing guidance, coping strategies, and peer support.

eb9 staff who handle responsible gaming requests are trained in supportive, non-judgmental communication. We will never pressure a player to continue gambling, will never question a self-exclusion request, and will process all responsible gaming tool requests as a top priority.

eb9 takes specific measures to identify and protect players who may be in a vulnerable situation, including individuals experiencing financial hardship, mental health difficulties, or addiction. The following safeguards are applied across the eb9 platform:

• Marketing exclusions: Players who have self-excluded, requested a cooling-off period, or activated a deposit limit will be removed from all marketing communications, including promotional emails, bonus offers, and push notifications. This is applied automatically and immediately upon activation of any responsible gaming tool.
• Bonus restrictions: Players who have activated a deposit limit, loss limit, or cooling-off period are not eligible to receive new bonus offers during the restricted period. This prevents the paradox of being offered an incentive to gamble while actively trying to reduce gambling activity.
• Behavioural monitoring: eb9's platform includes automated tools that flag accounts showing patterns consistent with problem gambling. Flagged accounts are reviewed by a member of the responsible gaming team within 24 hours.
• Affordability considerations: eb9 reserves the right to request proof of affordability (such as a bank statement or payslip) from any player whose deposit and wagering volumes appear disproportionate to their likely income level. This is not intended to be intrusive but to ensure that gambling remains within a player's financial means.
• Account dormancy: Accounts that have been inactive for a prolonged period may be subject to a responsible gaming check-in before being reactivated, to ensure the player is returning to gambling in a healthy and informed manner.

eb9's responsible gaming support is available around the clock. Whether you want to activate a tool, ask a question about your account, or simply talk to someone about your gambling habits, our team is ready to help. All communications are treated with strict confidentiality.

There is no minimum threshold for reaching out. You do not need to be in crisis or have a diagnosed problem to contact our responsible gaming team. Even if you just want to understand your options or review your activity statement, we are here to assist.

When you contact us regarding a responsible gaming matter, please include your account username and a brief description of what you need. Our team will respond within a few hours during peak times and always within 24 hours. For urgent self-exclusion requests, we aim to action the exclusion within 2 hours of receipt.