eb9 Privacy
Policy

eb9 collects personal information from you in the course of operating our online casino and sports betting platform. We only collect information that is necessary, relevant, and proportionate to the purposes described in this Privacy Policy.

Information you provide directly:

Information collected automatically: When you access the eb9 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, browser type and version.
• Pages visited, time spent on each page, links clicked, and navigation paths within the platform.
• Game sessions played, bet amounts, win/loss history, and bonus activity.
• Session timestamps and login frequency.
• Cookie identifiers and similar tracking technologies (see the Cookies section below).

We do not collect data from children under the age of 18. If we become aware that a minor has provided personal information to eb9, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the eb9 platform, please contact our support team immediately.

eb9 uses the personal information we collect strictly for the purposes outlined below. We do not process your personal data in ways that are incompatible with the purpose for which it was originally collected.

• Account management: To create and maintain your eb9 player account, verify your identity and age, and manage your account settings and preferences.
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to execute withdrawal payments to your verified payment method.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and provide technical assistance in relation to your eb9 account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities on the platform.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, including anti-money laundering (AML) obligations and Know Your Customer (KYC) requirements.
• Platform improvement: To analyse usage patterns, diagnose technical issues, improve game performance, and enhance the overall player experience on the eb9 platform.
• Responsible gaming: To monitor player activity for signs of problem gambling, apply self-exclusion and deposit limits as requested, and provide appropriate interventions where necessary.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have not opted out of receiving such communications. You may opt out at any time by contacting our support team.

eb9 will never use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without providing an opportunity for human review. Automated systems are used to flag unusual activity, but all enforcement actions (account suspension, withdrawal holds) are reviewed by a member of the eb9 compliance team before being applied.

eb9 does not sell, rent, or otherwise transfer your personal information to third parties for their own commercial purposes. We share your data only in the limited circumstances described in this section.

Service providers and operational partners: eb9 engages trusted third-party service providers to assist with the operation of our platform. These providers are granted access only to the data they need to perform their specific functions and are contractually bound to process that data solely on eb9's instructions and in compliance with applicable privacy standards. Categories of service providers include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and our banking partners for deposit and withdrawal operations.
• Identity verification providers: third-party KYC and document authentication services.
• Game software suppliers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — who may process anonymised session data as part of their game delivery infrastructure.
• Cloud hosting and infrastructure providers who store and process data on eb9's behalf.
• Fraud detection and risk management technology providers.
• Customer support platform providers who process communications you initiate.

Business transfers: In the event of a merger, acquisition, restructuring, or sale of eb9's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players prior to any such transfer taking effect and will ensure that the receiving entity is bound by privacy obligations no less protective than those in this Privacy Policy.

Cross-border transfers: eb9 operates internationally, and your data may be processed in countries outside Bangladesh. In such cases, eb9 takes appropriate measures to ensure that your data is afforded equivalent protection, including contractual safeguards with international service providers.

eb9 uses cookies and similar technologies (such as local storage, session tokens, and pixel tags) to operate and improve our platform. This section explains what cookies we use, why we use them, and how you can manage your preferences.

What is a cookie? A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits, remember your preferences, and deliver a more consistent experience.

Types of cookies used by eb9:

Managing cookies: You can manage or disable cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will affect your ability to log in and use core features of the eb9 platform. Disabling functional or analytical cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

Continuing to use the eb9 platform after being presented with information about our cookie practices constitutes your consent to the use of cookies as described in this section.

eb9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

• Account and registration data: Retained for the lifetime of your active eb9 account plus a minimum of 5 years following account closure, in order to satisfy anti-money laundering record-keeping obligations.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of each transaction.
• KYC and identity documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC process, whichever is later.
• Support communications: Chat logs, email exchanges, and dispute records are retained for a minimum of 2 years from the date of last interaction.
• Responsible gaming records: Self-exclusion, deposit limit, and cooling-off period records are retained for the full duration of the applicable restriction plus 5 years, to prevent circumvention via re-registration.
• Analytical and behavioural data: Aggregated or anonymised usage data may be retained indefinitely for platform improvement purposes, as it can no longer be linked to an individual player.

When personal data is no longer required and no legal obligation to retain it exists, eb9 securely deletes or anonymises it using industry-standard data destruction procedures to ensure it cannot be recovered or reconstructed.

Protecting your personal data is a core operational priority for eb9. We implement a range of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your personal information.

Technical measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the eb9 platform.
• AES-256 encryption for sensitive data stored in our databases, including payment details and identity document records.
• Multi-factor authentication for all administrative access to eb9 systems and infrastructure.
• Continuous intrusion detection and prevention systems (IDS/IPS) monitoring for anomalous network activity.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Strict role-based access control ensuring that only authorised staff can access personal data, and only to the extent required for their specific role.

Data breach response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, eb9 will notify affected players without undue delay, providing details of what data was affected, the likely consequences, and the measures eb9 has taken or proposes to take to address the breach. Internal breach response procedures are reviewed and updated regularly by our security team.

No system connected to the internet can guarantee absolute security. While eb9 employs best-in-class security practices, we cannot warrant that our platform will be completely immune to all threats. By using the eb9 platform, you acknowledge and accept this inherent limitation of internet-based services.

As a player on the eb9 platform, you have a number of rights in relation to the personal data we hold about you. eb9 is committed to honouring these rights in a timely and transparent manner.

• Right of access: You have the right to request a copy of all personal data that eb9 holds about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of receiving a verified request.
• Right to rectification: If any personal data eb9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details (such as your email address or contact number) directly via your account settings, or by contacting our support team.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to legal retention obligations (see the Data Retention section).
• Right to restriction of processing: In certain circumstances, you may request that eb9 restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You have the right to receive personal data you have provided to eb9 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to eb9's processing of your personal data where that processing is based on legitimate interests, including the right to opt out of marketing communications at any time.
• Right to withdraw consent: Where eb9 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

eb9 will not charge a fee for exercising your privacy rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We will notify you of any such fee before proceeding.

eb9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via the email address on file and/or via a prominent notice displayed on the eb9 platform prior to the changes taking effect.

The "Last Reviewed" date at the top of this page will be updated each time a revision is published. We encourage you to review this Privacy Policy periodically to stay informed about how eb9 protects your personal information. Continued use of the eb9 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

For all privacy-related enquiries, please reach out via the contact details available on this site. When submitting a privacy request, please include your registered account username, the nature of your query, and any relevant reference numbers so our team can assist you as efficiently as possible.

This Privacy Policy governs eb9's data practices across the entire eb9.bio platform, including all game categories, account management functions, payment processing interfaces, and customer support channels. It should be read in conjunction with the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and eb9.